Contact SnapPick
Last updated: June 2025
General Enquiries & Feedback
The primary way to reach us is email. We read every message and aim to reply within five business days. For faster context, please include the game (Brawl Stars or Clash Royale), the feature or page you're writing about, and — for bug reports — your device type and browser or app version.
General contactsnappickapp@gmail.com
Privacy & data requests
snappickapp@gmail.com
What We Can Help With
- Bug reports. Wrong recommendation output, broken page, incorrect card or brawler data, UI issue on a specific device or browser.
- Content corrections. Factual errors in a guide, outdated meta analysis, missing brawlers or cards after a balance patch.
- Feature requests. Ideas for new tools, additional game modes, additional languages, or recommendation improvements.
- Data & methodology questions. Questions about how we compute recommendations, our data sources, or our update cadence.
- Privacy & data requests. Access, correction, or deletion requests under GDPR. Use the privacy address above and include enough information to identify the data at issue.
Response Expectations
| Type of request | Target response time |
|---|---|
| Bug report (critical — broken functionality) | Within 48 hours |
| Bug report (non-critical — cosmetic/minor) | Within 5 business days |
| Content correction | Within 5 business days |
| Feature request or general feedback | Within 10 business days |
| GDPR data request | Within 30 calendar days (legal requirement) |
We are a small, independent project. Response times may be longer during major game updates (patch days), public holidays, or when we are shipping a large feature. We will always acknowledge your message if we need more time.
What We Cannot Help With
- In-game account issues, bans, purchases, or Supercell customer support matters — those must go directly to Supercell Support.
- Advertising partnership requests — we do not accept direct ad deals or sponsored placement.